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Product Return Policy

   

Your satisfaction is of utmost importance to us. PocketX Software offers free demo/trial versions of every product so that you can evaluate the software before you purchase. We also offer free email technical support.

IMPORTANT: It's the customer's responsibility to confirm that the device manufacturer and model are supported by the product in question. Running the trial/demo version of the software is the best way to ensure compatibility with your device.

If you have any questions about your device's compatibility prior to placing your order, please click here to contact us.

If you're having trouble using the software or cannot install it onto your device please make sure to follow the installation instructions and reference the frequently asked questions for the product in question. If you are still unable to use the software please contact us and we will be glad to help.

Our Return Policy:

A refund will be granted within 30 days of purchase for:

  • Duplicate Purchases
  • Billing Errors
  • Software that has been proven defective by PocketX

If you have a duplicate charge or feel you have been charged incorrectly, please click here to contact us.

We apologize that PocketX Software cannot offer refunds for:

  • Software that has a free trial version or demo version available
  • Upgrades of any kind
  • Ringtones or Ringtone Packages
  • Software that is no longer compatible with your device due to a device replacement. Note: PocketX is not responsible for refunding previously purchased software or replacing with compatible versions for any replacement or new device you have obtained.
  • Software purchased for the wrong device/phone or the wrong platform
  • Software ordered via a toll number (e.g. an Interactive Voice Response system) or SMS
  • eWallet charges or balances
  • Promotion codes not provided during the purchase process
  • Any item 30 days after the purchase date for any reason

Refunds are given in the same form of payment originally used for purchase.

Note: All legal matters related to this return policy are governed by United States of America law and fall under the jurisdiction of courts located in Fort Worth, TX, USA. The place of performance for all purchases is Fort Worth, TX, USA

 

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