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Windows Mobile Smartphone Edition
For Windows Mobile phone devices without touch-screens

Transform your phone into an invaluable mobile companion.



Frequently Asked Questions (FAQ)
Photo Contacts PRO (Smartphone Edition)

Last updated 11/27/2009

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Installation Operation Compatibility Contacts
  Ringtones, SMS, Email Tones Pictures General


Question "Could not find ...CEAppMgr.exe..." message is shown when trying to install the program
Answer If you have a PC running Windows Vista please make sure that you have the latest version of Windows Mobile Device Center. Microsoft had issued an update (to version 6.1) to this component of Vista that is required in order to install the software.

If you have a PC running Windows XP or earlier, make sure you have ActiveSync installed.

Question Should I install Photo Contacts PRO onto a memory card or in internal memory?
Answer The program must be installed in internal memory on the phone. This ensures higher reliability, faster loading and consistent availability.
Question When I try to run the application from my phone I get this error: " 'PhotoContactsPro_SM_v504_full.exe' Is not a valid Win32 application."
Answer Photo Contacts PRO contains a desktop installer.  It is installed by running the installation process on your desktop PC (not on the phone) with the phone connected to Activesync.

Make sure you're running the installation on your desktop computer as per our installation instructions.

Question When I try to install the program, I get this message: "Installation of PocketX photo Contacts PRO.CAB was unsuccessful"
Answer Your phone might be running low on storage or program memory:
  • First, turn off, then turn on your phone. This will ensure your phone has enough free program memory. Then try installing again.
  • If you purchased the software directly on the phone via Handango InHand or a wireless software store, re-download the software from our website to get the full installation package. Then install the software via your desktop computer following our installation instructions.
  • If you're still unable to install, check free storage memory on your phone (Start>Settings>About). If free storage memory is low (under 5MB), go to Start>Settings>Remove Programs and un-install some unneeded programs; Alternatively, delete some large files from the device using File Explorer.


If you cannot get the program to install on the phone, please make sure to follow the installation instructions.

If the program is not behaving as you would expect, make sure to follow the Photo Contacts PRO Best Practices. Also see the General section below.



Question Is this the correct software for my phone? Do I need the Smartphone or the Pocket PC Edition of Photo Contacts PRO?
Answer This is the Smartphone Edition of Photo Contacts PRO for Windows Mobile/Windows Phone devices without touch screens.

If your phone has a touch-screen it is running the Windows Mobile Professional O/S so you will need Photo Contacts PRO (Pocket PC Edition)

Question Is Photo Contacts PRO compatible with my phone?
Answer This edition of Photo Contacts PRO is compatible with Windows Mobile devices without touch-screens - Windows Mobile 6.5/6.1/6 Standard, Windows Mobile 5 and Smartphone 2003 devices including the HTC Ozone/Snap, Motorola Q/Q9, Samsung BlackJack/Jack, T-Mobile Dash/Shadow, MPx200, MPx220, Orange C500, Audiovox SMT5600 Samsung i600/i320, etc.

We encourage you to try the free demo version of the software before purchasing.
If you own a Windows Mobile phone with a touch-screen, you will need the Pocket PC Edition of Photo Contacts PRO.

Question Is Photo Contacts PRO compatible with landscape screen devices (like Motorola Q)?
Answer Photo Contacts PRO is fully compatible with devices with portrait and landscape screens. Photo Contacts PRO is compatible with the Motorola Q.
Question Is Photo Contacts PRO compatible with Windows Mobile 6.5/6.1/6 and Windows Mobile 5?
Answer As of version 5.08 Photo Contacts PRO is compatible with Windows Mobile 6.5/6.1 devices. Version 5.0 is required for Windows Mobile 6.0 devices. Version 4.0 or higher is required for Windows Mobile 5 devices.

Make sure that you select the correct edition based on the first question above.



Question Which contact database does Photo Contacts PRO utilize? Does Photo Contacts PRO use Outlook?
Answer Photo Contacts PRO uses the regular Outlook contact database on the phone/Pocket PC. This contact database is also used by the regular 'Contacts' program.
The Outlook contact database on the phone synchronizes with MS Outlook on your desktop computer via Activesync. This allows you to add/edit contacts on both the phone with Photo Contacts PRO and your desktop/laptop computer in Outlook while keeping contacts synchronized and backed up on both. This is one of the most powerful features of Windows Mobile.

If you use a different contact database like ACT!, Maximizer or similar, there are 3rd party synchronization tools available that let you transfer contacts to the phone for use with Photo Contacts PRO.

Question I have contacts stored on my SIM card - how do I transfer them to the phone?
Answer If you have SIM contacts you can transfer them over to the phone by using the SIM Manager or if your phone does not have one, the regular Contacts program itself will have an option to copy from SIM to phone.

If you have a lot of contacts on your SIM card, you can easily automatically import all SIM contacts by using a small utility like SIMImp.

There are numerous benefits of using regular Outlook contacts on a Windows Mobile phone - more contact data fields, easy backup and synchronization with your desktop computer via Activesync, etc.

Ringtones, SMS tones, Email tones

Question Which sound formats can I use for ringtones in Photo Contacts PRO and can I  use MP3s?
Answer Photo Contacts PRO lets you assign .WAV, .WMA, .MID, .MP3 and MP3-DRM files as ringtones but their use is device dependent.

Most Windows Mobile 5 and 6 devices can use all formats.

Photo Contacts PRO is able to preview .wav, .mp3 and .wma files.

Question Where are the Ringtones and SMS tones stored?
Answer Ringtones that come bundled with the phone are stored in the \Windows or \Application Data\Sounds folder on the phone.

One high-quality Ringtone and two SMS/Email tones that are bundled with Photo Contacts PRO are stored in the \Windows\!px_ringtones folder on the phone. This folder will be on the top of the list when you browse for sounds.

Question What kind of sounds can I use for SMS and Email tones?
Answer It is best not to use long ringtones or MP3 songs as SMS/Email tones as this will put an unnecessary resource load on the phone.

For best operation, use short (up to 5 seconds long) sounds as distinctive SMS and Email tones. You can find short sounds in the \Windows folder on the phone.
Photo Contacts PRO comes bundled with 2 high-quality WMA sounds you can use. They can be found in the \Windows\!px_ringtones folder on the phone.
Get more high quality ringtones and SMS/Email sounds in our online store.

Question Where should I store my custom RingTones, SMS and Email tones?
Answer If you create or use your own Ringtones, SMS and Email tones they should be stored in internal storage memory on the phone. This ensures fastest and most reliable operation. You can store the files in any folder on the device.
Question How do I assign a ringtone to a group of contacts?
Answer To assign a ring tone to a group of contacts first assign a category to those contacts in Outlook.
You can use Photo Contacts PRO to do this by selecting a contact, tapping on Contact>Edit and editing the category field of the contact.
Then open the RingTone manager in Photo Contacts PRO and assign a new ringtone to that category.
Question How do I assign a ring-tone to a contact using Photo Contacts PRO?
Answer Here is how to assign a simple ring tone:
  1. Open Photo Contacts PRO
  2. Select one of the contacts and press Menu>Contact>RingTone>Assign
  3. This brings you to a file browser. Browse to the Windows folder
  4. You will now see a list of folders and ring tones. Scroll down until you see a ring tone (example alarm1.wav) and tap to select it
  5. You can press the Menu>Play option to play it (preview)
  6. Tap on SELECT to assign it to the contact

Thatís it! You will now see a small ring note icon on top of the contact's picture. When that contact calls you, their ring tone will play.

You can use the Ring Tone Manager to see all the ringtones assigned to contacts by tapping on Options>RingTones.

Question I assigned a ringtone but I am hearing a beeping or clicking sound when someone calls
Answer The assigned ringtone is of an incompatible format for your device. Most devices support .wav and .mid ringtones and newer devices support formats like mp3 or wma.

Contact Pictures

Question How do I add contact photographs to my device?
Answer There are four ways to utilize contact photographs with Photo Contacts PRO.

If the device has an integrated camera then simply select a contact, press Menu>Contact>Photo>Assign and browse to the folder where the camera stores photos on your device. This is most likely the \My Documents\My Pictures folder.

First re-size then copy photos from your desktop/laptop computer to your phone via Activesync. Assign them in Photo Contacts PRO by selecting a contact and pressing Menu>Contact>Photo>Assign.

The best way to assign many large, clear photos is the SmartName method outlined here and in the Users Guide. This is as easy as cropping and naming your photos on your desktop computer and then transferring them onto the phone. This method allows you to assign large and clear pictures easily.

Photo Contacts PRO will import your Outlook pictures automatically on first start. However, Outlook pictures are of low quality as Outlook resizes them to a small size. Once you get more familiar with the program, we recommend assigning larger pictures by using one of the first 3 methods above. You can also import photos from Outlook manually by pressing the Import button in Menu>Options>General in the program.

Question I am using Outlook pictures but they are too blurry and of low quality. What should I do?
Answer Outlook pictures are generally too small for Full Screen and Business Photo Caller ID. Outlook re-sizes pictures to the 72x72 or 72x96 pixels resolution maximum and this is just too small.

You can use SmartName or one of the other methods described in the section above. All you do is crop a few pictures, name the pictures with the name of the contact (i.e. "Lisa Green.jpg") and transfer them to the phone. It's that easy!

We recommend using 200x200 or 240x240 pixels of resolution for a contact picture (jpg). This will ensure sure the picture is large and clear.

Question What is the recommended image size for contact photographs?
Answer 200x200 pixels is the optimum size for a contact photo. By default Photo Contacts PRO saves photos with this resolution (this can be changed in the Options screen)
Question I am using SmartName to assign photos to contacts. I have named by images properly and transferred them to my Pocket PC but they are not showing up.
Answer Please make sure you're not adding a double ".jpg" extension to your images in Windows on your PC. Open 'My Computer' and click on Tools/Folder Options/View. Make sure that the "Hide extensions for known file types" is NOT checked.
Question Where are contact pictures stored? Where should I store my contact photos?
Answer By default Photo Contacts PRO stores contact photos in this folder on the device:

\My Documents\Photo Contacts\

All the contact pictures in this folder will follow the SmartName naming scheme. Contact photos can be stored in internal memory on the device itself (default), built-in-storage, or a memory card. For most reliable operation we recommend storing pictures in internal memory on the device.

If you wish to store photos on a memory card then go to Tools>Options in Photo Contacts PRO and select a memory card as the "Photo Location". Photo Contacts PRO will automatically create the above folder structure on the card. You can also type in a fully custom location in the Photo Location field.



Question Photo Contacts PRO is closing or Photo Caller ID and custom ring tones are not always working on my device - why?
Answer You might be running a task manager program and terminating Photo Contacts PRO, or your device might be extremely low on memory.
  • Make sure that you're not shutting down Photo Contacts PRO using some task manager application on the phone.  Photo Contacts PRO needs to run in the background to manage Photo Caller ID and custom ring tones.

  • If you are not using a task manager then it is possible that your phone is running extremely low on memory (this can happen if you use Internet Explorer a lot - it eats up memory fast). In this case just make sure to cycle power on the phone (off, on) once in a while.

Photo Contacts PRO will automatically start about 10 seconds after you turn on your phone.

Question Does Photo Contacts PRO work with non-English language devices?
Answer Photo Contacts PRO is compatible with all languages. We encourage you to try the demo version and see how it works for your language.
Other Questions?

Contact us and we will be glad to help!





More Information


Main Overview


Features in Detail


Release Notes

Download Demo/Trial


Help and Documentation



  Quick Start Guide
  Usage Tips

Frequently Asked Questions
  Visual Users' Guide

The Visual Users' Guide contains detailed, printable information on all aspects of using Photo Contacts PRO.

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